Shipping Policy

Thank you for shopping with Soul of Art & Craft India.

This Shipping Policy applies exclusively to orders placed through soulofartncraft.in, our official website for customers within India.

For international orders, please visit our global store at soulofartncraft.com.

Shipping Coverage

We currently ship to most serviceable locations across India through our trusted courier partners.

At this time, soulofartncraft.in does not ship outside India.

Order Processing

• Orders are typically processed within 2-7 business days after successful payment.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During product launches, festive seasons, or sale periods, processing times may be slightly longer.

Estimated Delivery Time

Once dispatched, estimated delivery times are:

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 3–7 business days

• Remote or Special Service Areas: 5–10 business days

Please note that these are estimated timelines and may vary depending on courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with a tracking number via email and/or SMS (where applicable).

You can use the tracking details to monitor your shipment until delivery.

Delivery Attempts

Our courier partners will usually make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, customer unavailability, or refusal to accept the parcel, the shipment may be returned to us.

Any additional shipping charges incurred for re-dispatching the order will be the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and PIN code are accurate before placing your order.

Soul of Art & Craft is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, missing, or incorrect item, please contact us within 48 hours of delivery.

A continuous, unedited unboxing video recorded from the moment the sealed package is opened is required for all such claims. Claims submitted without a valid unboxing video may not be eligible for a replacement or refund, except where required under applicable law.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

• Extreme weather conditions

• Natural disasters

• Public holidays

• Government restrictions

• Courier network disruptions

• Other circumstances beyond our reasonable control

We appreciate your patience and understanding in such situations.

International Orders

For customers outside India, please place your order through our international website:

soulofartncraft.com

Orders placed through soulofartncraft.in can only be shipped to addresses within India.

Need Assistance?

If you have any questions regarding your shipment, please contact us through the contact details provided on our website. We will be happy to assist you.